Refund Policy

Last updated: March 2025

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Our Refund Commitment

At Tao Shen, we want every customer to have a positive experience. Because our products are digital downloads that provide instant access after purchase, all sales are generally considered final. However, we understand that issues can happen — and we're here to help.

1. Eligibility for Refunds

Refunds may be considered in special cases such as:

  • Duplicate purchases made by mistake.
  • Technical issues that prevent you from accessing your eBook or files.
  • Wrong product delivered due to an error on our side.

If any of these situations apply, please contact us within 7 days of purchase so we can review your request.

2. Non-Refundable Situations

We cannot offer refunds for:

  • Change of mind after the digital file has been delivered.
  • Failure to read product details before purchasing.
  • Claims made after the 7-day period.

3. How to Request a Refund

To request a refund, please email us at taoshenhelp@outlook.com — include your order number, purchase email, and a short explanation of the issue. We aim to respond within 3 business days.

4. Resolution

If your refund is approved, it will be processed back to your original payment method within 5–10 business days, depending on your payment provider.

5. Contact

📧 taoshenhelp@outlook.com

📞 +44 7575 516490

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ